VA customer service phone lines would have to tell callers the expected wait time. If the wait is over 10 minutes, callers would have to get a callback option instead of staying on hold.
Modern Action explains what the legislation does, helps you choose whether to support, oppose, or ask for changes, and drafts a message tied to the bill, your stance, and the elected officials who can act on it.
Stuck On Hold Act is a House bill in committee. The latest recorded action: Referred to the Subcommittee on Economic Opportunity.
Latest action on H.R. 5992: Referred to the Subcommittee on Economic Opportunity.
Who this affects: This bill mainly affects veterans, family members, caregivers, and others who call VA customer service lines for help with benefits, health care, or services. It could make those calls easier to manage because callers would know the expected wait and could choose a callback when the wait is long. VA staff and phone-system managers would also be affected because they would need to set up and run the new system.
Why this matters: Long VA hold times can make it harder for veterans and families to get help when they need it. This bill would give callers clearer wait information and a way to avoid staying on the phone during long waits. It could reduce stress and wasted time. The real effect would depend on how well the VA builds the system, handles callbacks, and manages staffing.
You do not have to start with a blank letter. Modern Action turns the bill, your position, and the relevant congressional context into a message you can edit and send. The goal is to make contacting Congress clear, specific, and useful without forcing you to parse bill text or figure out the right office on your own.
Officially: Stuck On Hold Act
VA customer service phone lines would have to tell callers the expected wait time. If the wait is over 10 minutes, callers would have to get a callback option instead of staying on hold.
Use this page to support, oppose, or ask Congress to amend HR5992. Modern Action explains what the bill does, helps identify the right senators or representative, and drafts a bill-specific message you can edit and send.
Where it stands
Sitting in Economic Opportunity
No vote scheduled. Constituent contact is what moves bills out of committee.
↓ Why your message matters here
This bill is sitting in committee with no scheduled vote — which means a small number of constituent messages can decide whether it moves forward or quietly dies.
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Where this bill is in the process
Introduced
Introduced in House
House Committee
Under House committee consideration
Latest: Referred to the Subcommittee on Economic Opportunity. (11/17/2025)
House Floor Vote
Voted on by House
Passed House
Approved by House
Senate Review
Sent to Senate for consideration
Passed Both Chambers
Approved by both House and Senate
Signed into Law
Signed by the President
For more detail
Choose one clear position: support, oppose, or amend. Then pick any reasons or personal context you want included. Modern Action uses that input and the bill context to draft a message you can edit and send.
Congressional offices prioritize messages from their own constituents. Modern Action uses your address to route the drafted message to your House representative when that is the most relevant target for this bill.
The draft includes the bill number, your position, the reasons you selected, any personal context you added, and a direct ask such as voting yes, voting no, cosponsoring, opposing, or seeking changes. You stay in control because you can edit the message before sending.
This page gives you an opportunity to support, oppose, or ask for changes to Stuck On Hold Act, then contact the elected officials who can act. Modern Action drafts the message from your position and the reasons you select.
Modern Action keeps the action tied to the bill itself: what it does, where it is in the process (committee), which office can still act, and what ask belongs in the message.
You are not starting from a blank form. Modern Action drafts the message around HR5992, your stance, and the reasons you choose, then lets you edit and send when ready.
