Most VA customer service lines would have to tell callers the expected wait time. If the wait is more than 10 minutes, callers would have to get a callback option instead of staying on hold.
Modern Action explains what the legislation does, helps you choose whether to support, oppose, or ask for changes, and drafts a message tied to the bill, your stance, and the elected officials who can act on it.
Stuck On Hold Act is a Senate bill in committee. The latest recorded action: Committee on Veterans' Affairs. Hearings held.
Latest action on S. 3170: Committee on Veterans' Affairs. Hearings held.
Who this affects: This bill mainly affects veterans, family members, and caregivers who call the VA for help. It could also affect VA staff who answer calls and the teams that manage VA phone systems. The biggest change for callers is simple: on most customer service lines, they would know the expected wait and could choose a callback when the wait is long.
Why this matters: Long waits can keep veterans and their families from getting timely help with benefits, health care, and appointments. This bill tries to make those calls less frustrating by giving callers a wait estimate and a callback option. It also pushes the VA to lower average wait times on covered lines. The bill does not say what staff, money, or technology the VA would need, so the final results are uncertain.
You do not have to start with a blank letter. Modern Action turns the bill, your position, and the relevant congressional context into a message you can edit and send. The goal is to make contacting Congress clear, specific, and useful without forcing you to parse bill text or figure out the right office on your own.
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Officially: Stuck On Hold Act
Most VA customer service lines would have to tell callers the expected wait time. If the wait is more than 10 minutes, callers would have to get a callback option instead of staying on hold.
Use this page to support, oppose, or ask Congress to amend S3170. Modern Action explains what the bill does, helps identify the right senators or representative, and drafts a bill-specific message you can edit and send.
Where it stands
Sitting in Veterans' Affairs
No vote scheduled. Constituent contact is what moves bills out of committee.
↓ Why your message matters here
This bill is sitting in committee with no scheduled vote — which means a small number of constituent messages can decide whether it moves forward or quietly dies.
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Where this bill is in the process
Introduced
Introduced in Senate
Senate Committee
Under Senate committee consideration
Latest: Read twice and referred to the Committee on Veterans' Affairs. (11/10/2025)
Senate Floor Vote
Voted on by Senate
Passed Senate
Approved by Senate
House Review
Sent to House for consideration
Passed Both Chambers
Approved by both House and Senate
Signed into Law
Signed by the President
For more detail
Choose one clear position: support, oppose, or amend. Then pick any reasons or personal context you want included. Modern Action uses that input and the bill context to draft a message you can edit and send.
Congressional offices prioritize messages from their own constituents. Modern Action uses your address to route the drafted message to your senators when that is the most relevant target for this bill.
The draft includes the bill number, your position, the reasons you selected, any personal context you added, and a direct ask such as voting yes, voting no, cosponsoring, opposing, or seeking changes. You stay in control because you can edit the message before sending.
This page gives you an opportunity to support, oppose, or ask for changes to Stuck On Hold Act, then contact the elected officials who can act. Modern Action drafts the message from your position and the reasons you select.
Modern Action keeps the action tied to the bill itself: what it does, where it is in the process (committee), which office can still act, and what ask belongs in the message.
You are not starting from a blank form. Modern Action drafts the message around S3170, your stance, and the reasons you choose, then lets you edit and send when ready.
