Contact Congress about S. 3170: Stuck On Hold Act

Most VA customer service lines would have to tell callers the expected wait time. If the wait is more than 10 minutes, callers would have to get a callback option instead of staying on hold.

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Stuck On Hold Act is a Senate bill in committee. The latest recorded action: Committee on Veterans' Affairs. Hearings held.

Latest action on S. 3170: Committee on Veterans' Affairs. Hearings held.

Who this affects: This bill mainly affects veterans, family members, and caregivers who call the VA for help. It could also affect VA staff who answer calls and the teams that manage VA phone systems. The biggest change for callers is simple: on most customer service lines, they would know the expected wait and could choose a callback when the wait is long.

Why this matters: Long waits can keep veterans and their families from getting timely help with benefits, health care, and appointments. This bill tries to make those calls less frustrating by giving callers a wait estimate and a callback option. It also pushes the VA to lower average wait times on covered lines. The bill does not say what staff, money, or technology the VA would need, so the final results are uncertain.

Key provisions in S. 3170

• The VA would have one year to add an automated system to each covered customer service phone line. Some lines are excluded.
• The automated system would have to tell callers how long their wait is expected to be.
• When the expected wait is more than 10 minutes, the system would have to offer a callback automatically.
• The VA Secretary would have to give guidance aimed at cutting average wait times on covered lines to 10 minutes or less.
• The rules would not cover the VA's toll-free veterans crisis hotline listed in federal law or any VA emergency department phone line.

How Modern Action helps you take action on S. 3170

You do not have to start with a blank letter. Modern Action turns the bill, your position, and the relevant congressional context into a message you can edit and send. The goal is to make contacting Congress clear, specific, and useful without forcing you to parse bill text or figure out the right office on your own.

Questions people ask about S. 3170

What is S. 3170?

Most VA customer service lines would have to tell callers the expected wait time. If the wait is more than 10 minutes, callers would have to get a callback option instead of staying on hold.

How do I support or oppose S. 3170?

Choose support, oppose, or ask for changes on Modern Action. The action flow drafts the message for you and keeps the wording tied to this bill.

Who should I contact about S. 3170?

Modern Action uses your location to route the action to the congressional offices relevant to the bill and your representation.

Can Modern Action explain S. 3170 before I act?

Yes. Modern Action gives you a plain-English summary, current status, and action context before you send anything.