multi source·3h ago·2 sources analyzed
British Gas to compensate customers over prepayment meter issues
British Gas will provide compensation to customers affected by the improper installation of prepayment meters. The settlement includes penalties and support for vulnerable customers. (sources: theguardian, bbc)
ModernAction Briefing
British Gas will pay up to £112 million in compensation to customers who had prepayment meters force-fitted in their homes. This includes a £20 million penalty and a support package for affected individuals.
- British Gas faced a probe regarding the force-fitting of prepayment meters in the homes of vulnerable customers.
- The compensation package includes £20 million in penalties, £22 million in support, and up to £70 million in debt write-offs.
- Debt agents for British Gas reportedly broke into homes to install these meters.
Why it matters
The settlement addresses concerns about the treatment of vulnerable customers by energy providers.
Action context
No specific legislation identified for action yet.